FlytBase - Notice history

We are pleased to inform you that our flight critical systems have been fully restored following the recent service disruption caused by unprecedented growth in the number of docks on our network. Your flight operations should now be functioning normally.

However, the Airsense service remains temporarily unavailable. Restoring this service is our top priority, and our team is working diligently to have it back online by 6:00 PM (1800 hrs) UTC on October 16, 2024. We will notify you promptly once Airsense is fully operational again.

To prevent similar outages in the future, we are implementing infrastructure upgrades and adopting strategies to deploy critical updates with zero downtime. These enhancements will enable us to scale efficiently and ensure uninterrupted service, even during significant growth or system updates.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions or need further assistance, please don't hesitate to contact our customer support team at support@flytbase.com.

We are writing to inform you of an extension to the ongoing service outage affecting DJI Dock 1 and DJI Dock 2 users. While our team has successfully deployed system upgrades to address the recent surge in activity, we are currently conducting extensive testing and monitoring to ensure the stability and performance of the platform.

As a result, the outage will now extend by an additional 3 hours and is expected to last until 7:00 PM (1900 hrs) UTC on October 15, 2024. During this time, your access to the platform will be impacted.

Our team is working diligently to complete these final steps, and we will restore full functionality as soon as we are confident the system is operating optimally.

We apologize for any inconvenience this extension may cause and greatly appreciate your patience and understanding as we work to provide a more robust and reliable service. Should you have any immediate concerns, please don’t hesitate to reach out to our support team at support@flytbase.com.

We are writing to update you on the service outage impacting DJI Dock 1 and DJI Dock 2 users. Our team has identified the root cause as an unexpected surge in network demand, and we are actively working on system upgrades to resolve the issue.

We sincerely appreciate your patience and understanding during this time. If you have any immediate concerns, please don’t hesitate to reach out to our support team at support@flytbase.com.