FlytBase Status - Incident history https://flytbase.instatus.com FlytBase Mon, 14 Oct 2024 14:52:33 +0000 Flight Critical Systems Restored Type: Incident Duration: 1 day, 5 hours and 28 minutes Affected Components: , Oct 14, 14:52:33 GMT+0 - Investigating - We are writing to inform you of a temporary service outage that may be affecting your experience with our platform. In recent days, FlytBase has experienced an unforeseen surge in the number of users and drones operating on our network. This sudden growth has placed an unexpected load on our systems. Please note that this outage specifically affects users of DJI Dock 1 and DJI Dock 2, and it will last from 4:00 PM (1600 hrs) UTC on October 14, 2024, to 4:00 PM (1600 hrs) UTC on October 15, 2024. Rest assured that our dedicated team is working tirelessly, around the clock, to meet this new demand. We are implementing system upgrades and optimizations to accommodate the increased activity and to prevent such occurrences in the future. We anticipate that all systems will be fully operational within the next 24 hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. At FlytBase, our commitment to providing you with reliable service remains our highest priority. If you have any questions or require assistance, please do not hesitate to contact our customer support team at <support@flytbase.com>. Thank you for your continued support. Oct 15, 08:12:02 GMT+0 - Identified - We are writing to update you on the service outage impacting DJI Dock 1 and DJI Dock 2 users. Our team has identified the root cause as an unexpected surge in network demand, and we are actively working on system upgrades to resolve the issue. We sincerely appreciate your patience and understanding during this time. If you have any immediate concerns, please don’t hesitate to reach out to our support team at support@flytbase.com. Oct 15, 16:26:08 GMT+0 - Monitoring - We are writing to inform you of an extension to the ongoing service outage affecting DJI Dock 1 and DJI Dock 2 users. While our team has successfully deployed system upgrades to address the recent surge in activity, we are currently conducting extensive testing and monitoring to ensure the stability and performance of the platform. As a result, the outage will now extend by an additional 3 hours and is expected to last **until 7:00 PM (1900 hrs) UTC on October 15, 2024**. During this time, your access to the platform will be impacted. Our team is working diligently to complete these final steps, and we will restore full functionality as soon as we are confident the system is operating optimally. We apologize for any inconvenience this extension may cause and greatly appreciate your patience and understanding as we work to provide a more robust and reliable service. Should you have any immediate concerns, please don’t hesitate to reach out to our support team at [support@flytbase.com](mailto:support@flytbase.com). Oct 15, 20:20:59 GMT+0 - Resolved - We are pleased to inform you that our flight critical systems have been fully restored following the recent service disruption caused by unprecedented growth in the number of docks on our network. Your flight operations should now be functioning normally. However, the **Airsense service remains temporarily unavailable**. Restoring this service is our top priority, and our team is working diligently to have it back online by **6:00 PM (1800 hrs) UTC on October 16, 2024**. We will notify you promptly once Airsense is fully operational again. To prevent similar outages in the future, we are implementing infrastructure upgrades and adopting strategies to deploy critical updates with zero downtime. These enhancements will enable us to scale efficiently and ensure uninterrupted service, even during significant growth or system updates. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions or need further assistance, please don't hesitate to contact our customer support team at [support@flytbase.com](mailto:support@flytbase.com). Type: Incident

Duration: 1 day, 5 hours and 28 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>14:52:33</var> GMT+0</small><br><strong>Investigating</strong> - We are writing to inform you of a temporary service outage that may be affecting your experience with our platform. In recent days, FlytBase has experienced an unforeseen surge in the number of users and drones operating on our network. This sudden growth has placed an unexpected load on our systems. Please note that this outage specifically affects users of DJI Dock 1 and DJI Dock 2, and it will last from 4:00 PM (1600 hrs) UTC on October 14, 2024, to 4:00 PM (1600 hrs) UTC on October 15, 2024. Rest assured that our dedicated team is working tirelessly, around the clock, to meet this new demand. We are implementing system upgrades and optimizations to accommodate the increased activity and to prevent such occurrences in the future. We anticipate that all systems will be fully operational within the next 24 hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. At FlytBase, our commitment to providing you with reliable service remains our highest priority. If you have any questions or require assistance, please do not hesitate to contact our customer support team at <support@flytbase.com>. Thank you for your continued support..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>08:12:02</var> GMT+0</small><br><strong>Identified</strong> - We are writing to update you on the service outage impacting DJI Dock 1 and DJI Dock 2 users. Our team has identified the root cause as an unexpected surge in network demand, and we are actively working on system upgrades to resolve the issue. We sincerely appreciate your patience and understanding during this time. If you have any immediate concerns, please don’t hesitate to reach out to our support team at support@flytbase.com..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>16:26:08</var> GMT+0</small><br><strong>Monitoring</strong> - We are writing to inform you of an extension to the ongoing service outage affecting DJI Dock 1 and DJI Dock 2 users. While our team has successfully deployed system upgrades to address the recent surge in activity, we are currently conducting extensive testing and monitoring to ensure the stability and performance of the platform. As a result, the outage will now extend by an additional 3 hours and is expected to last **until 7:00 PM (1900 hrs) UTC on October 15, 2024**. During this time, your access to the platform will be impacted. Our team is working diligently to complete these final steps, and we will restore full functionality as soon as we are confident the system is operating optimally. We apologize for any inconvenience this extension may cause and greatly appreciate your patience and understanding as we work to provide a more robust and reliable service. Should you have any immediate concerns, please don’t hesitate to reach out to our support team at [support@flytbase.com](mailto:support@flytbase.com)..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>20:20:59</var> GMT+0</small><br><strong>Resolved</strong> - We are pleased to inform you that our flight critical systems have been fully restored following the recent service disruption caused by unprecedented growth in the number of docks on our network. Your flight operations should now be functioning normally. However, the **Airsense service remains temporarily unavailable**. Restoring this service is our top priority, and our team is working diligently to have it back online by **6:00 PM (1800 hrs) UTC on October 16, 2024**. We will notify you promptly once Airsense is fully operational again. To prevent similar outages in the future, we are implementing infrastructure upgrades and adopting strategies to deploy critical updates with zero downtime. These enhancements will enable us to scale efficiently and ensure uninterrupted service, even during significant growth or system updates. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions or need further assistance, please don't hesitate to contact our customer support team at [support@flytbase.com](mailto:support@flytbase.com)..</p> ]]> Mon, 14 Oct 2024 14:52:33 +0000 https://flytbase.instatus.com/incident/cm294vfba000gwghkz3i5mm6d https://flytbase.instatus.com/incident/cm294vfba000gwghkz3i5mm6d FlytBase Server Outage Type: Incident Duration: 12 hours and 22 minutes Affected Components: , , , , Sep 24, 13:38:00 GMT+0 - Investigating - We would like to inform you that we are currently experiencing a service outage with our FlytBase servers. Don't worry, our team is on it and working to get everything back up and running smoothly. While we work on this, we kindly ask that you hold off on any flights until we give you the all-clear. We'll check back with an update. We apologize for any inconvenience this may cause. To check the current status of FlytBase services, please visit [flytbase.instatus.com](http://flytbase.instatus.com). If you have any questions or concerns, please don't hesitate to reach out to us at [support@flytbase.com](mailto:support@flytbase.com). Thank you for your understanding. Sep 25, 02:00:00 GMT+0 - Resolved - We are pleased to inform you that the service outage with our FlytBase servers has been resolved, and all systems are now operating smoothly. You are now able to resume drone operations without any restrictions. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to reach out to us at [support@flytbase.com](mailto:support@flytbase.com). Our team is here to assist you in any way we can. Thank you for your understanding. Type: Incident

Duration: 12 hours and 22 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>13:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We would like to inform you that we are currently experiencing a service outage with our FlytBase servers. Don't worry, our team is on it and working to get everything back up and running smoothly. While we work on this, we kindly ask that you hold off on any flights until we give you the all-clear. We'll check back with an update. We apologize for any inconvenience this may cause. To check the current status of FlytBase services, please visit [flytbase.instatus.com](http://flytbase.instatus.com). If you have any questions or concerns, please don't hesitate to reach out to us at [support@flytbase.com](mailto:support@flytbase.com). Thank you for your understanding..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We are pleased to inform you that the service outage with our FlytBase servers has been resolved, and all systems are now operating smoothly. You are now able to resume drone operations without any restrictions. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to reach out to us at [support@flytbase.com](mailto:support@flytbase.com). Our team is here to assist you in any way we can. Thank you for your understanding..</p> ]]> Tue, 24 Sep 2024 13:38:00 +0000 https://flytbase.instatus.com/incident/cm1ghf2xv00401r5yi229i9kh https://flytbase.instatus.com/incident/cm1ghf2xv00401r5yi229i9kh FlytBase Server Outage Type: Incident Duration: 6 minutes Affected Components: , , , Sep 20, 11:43:24 GMT+0 - Investigating - We’re experiencing a service outage with our FlytBase servers. Our team is currently working to restore the service. Since this may affect your drone operations, we request that you halt any flights until we get back to you with a resolution. We are working to get back to you as soon as possible. We apologize for any inconvenience caused. If you have any questions or concerns, please do not hesitate to reach out to us at [support@flytbase.com](mailto:support@flytbase.com). Thank you for your continued support and cooperation. Sep 20, 11:49:52 GMT+0 - Resolved - The server outage affecting FlytBase services has been resolved, and all systems are now back to normal. Type: Incident

Duration: 6 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>11:43:24</var> GMT+0</small><br><strong>Investigating</strong> - We’re experiencing a service outage with our FlytBase servers. Our team is currently working to restore the service. Since this may affect your drone operations, we request that you halt any flights until we get back to you with a resolution. We are working to get back to you as soon as possible. We apologize for any inconvenience caused. If you have any questions or concerns, please do not hesitate to reach out to us at [support@flytbase.com](mailto:support@flytbase.com). Thank you for your continued support and cooperation..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>11:49:52</var> GMT+0</small><br><strong>Resolved</strong> - The server outage affecting FlytBase services has been resolved, and all systems are now back to normal..</p> ]]> Fri, 20 Sep 2024 11:43:24 +0000 https://flytbase.instatus.com/incident/cm1anjqit0011hujo5u0rsv2g https://flytbase.instatus.com/incident/cm1anjqit0011hujo5u0rsv2g Login Affected Type: Incident Duration: 2 hours and 26 minutes Affected Components: Sep 4, 10:06:39 GMT+0 - Investigating - Users may experience issues while logging in. Logged in users will be able to continue operations. Our team is working to resolve this as soon as possible. Sep 4, 10:53:14 GMT+0 - Investigating - We are continuing to work on a fix for this issue. Sep 4, 12:18:58 GMT+0 - Identified - Issue is expected to be resolved soon. Sep 4, 11:48:21 GMT+0 - Identified - Login Flows are affected due to a problem at DNS provider systems. resolutions are still underway. More updates will be added shortly. Scheduling and other Autonomous features will work as is. Sep 4, 12:31:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 4, 12:32:45 GMT+0 - Resolved - The issue was related to Domain Expiration due to billing failures. We have fixed the issue, improved alerting mechanism and auto billing workflows. Please contact [support@flytbase.com](mailto:support@flytbase.com) for more information. Type: Incident

Duration: 2 hours and 26 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:06:39</var> GMT+0</small><br><strong>Investigating</strong> - Users may experience issues while logging in. Logged in users will be able to continue operations. Our team is working to resolve this as soon as possible. .</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:53:14</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to work on a fix for this issue..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:18:58</var> GMT+0</small><br><strong>Identified</strong> - Issue is expected to be resolved soon..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:48:21</var> GMT+0</small><br><strong>Identified</strong> - Login Flows are affected due to a problem at DNS provider systems. resolutions are still underway. More updates will be added shortly. Scheduling and other Autonomous features will work as is..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:31:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:32:45</var> GMT+0</small><br><strong>Resolved</strong> - The issue was related to Domain Expiration due to billing failures. We have fixed the issue, improved alerting mechanism and auto billing workflows. Please contact [support@flytbase.com](mailto:support@flytbase.com) for more information..</p> ]]> Wed, 4 Sep 2024 10:06:39 +0000 https://flytbase.instatus.com/incident/cm0np1n0b01ej14a3aampru4n https://flytbase.instatus.com/incident/cm0np1n0b01ej14a3aampru4n